Privacy Policy

2. Information We Collect

Information you provide

We may collect information that you voluntarily provide through our website forms, email, telephone, WhatsApp or other business communications, including:

• First and last name.
• Company name and country.
• Business email address.
• Telephone or WhatsApp number.
• Preferred language, inquiry subject and message content.
• Product descriptions, part numbers, manufacturer references, quantities, equipment information, delivery requirements and other RFQ details.
• Drawings, photographs, data sheets, specifications or other documents you choose to send us.
• Information related to quotations, orders, supplier coordination, deliveries and commercial follow-up.

Please do not submit information that is unnecessary for your inquiry.

Information collected automatically

When you visit our website, certain technical and usage information may be collected automatically, including:

• Internet Protocol address and approximate geographic location.
• Browser, device type and operating system.
• Referring website or source.
• Pages viewed and date and time of visits.
• Website interactions, form starts, completed form submissions and other events.
• Other diagnostic and performance information.

This information may be collected through cookies and similar technologies.

3. How We Use Information

Purposes of processing

PAPCON may use personal information to:

• Respond to inquiries and requests for quotation.
• Evaluate product, spare-part, sourcing and supply requirements.
• Prepare and communicate quotations.
• Coordinate with manufacturers, suppliers, logistics providers and other commercial partners.
• Process and support orders and deliveries.
• Provide customer service and commercial follow-up.
• Communicate about an existing or potential business relationship.
• Improve our website, content, products and services.
• Measure website performance and visitor engagement.
• Protect our website, communications and business operations.
• Detect and prevent fraud, misuse, spam and security incidents.
• Maintain business, accounting and transaction records.
• Comply with legal, regulatory, contractual and tax obligations.
• Establish, exercise or defend legal claims.

PAPCON does not use website visitors’ personal information for automated decision-making that produces legal or similarly significant effects.

4. Legal Bases for Processing

Why processing is permitted

Where applicable law requires a legal basis, we may process personal information based on:

• Your consent.
• Steps taken at your request before entering into a contract.
• The performance of a contract.
• PAPCON’s legitimate business interests, including responding to inquiries, conducting business-to-business communications, improving our services and protecting our operations.
• Compliance with legal obligations.

You may withdraw your consent where processing is based on consent. Withdrawal does not affect processing completed before consent was withdrawn.

5. Google Analytics and Website Measurement

Understanding website performance

We use Google Analytics through Site Kit by Google to understand how visitors use our website and to improve its performance and content.

Google Analytics may collect technical and usage information such as device information, browser information, approximate location, pages visited, referring sources, session activity and website interaction events. Google may use cookies or similar technologies when providing these services.

PAPCON does not intentionally send names, email addresses, telephone numbers, form messages or other directly identifying form information to Google Analytics.

Information collected by Google is processed according to Google’s own policies. Additional information is available in the Google Privacy Policy and Google’s explanation of how it uses information from sites or apps that use its services.

Where required, non-essential analytics technologies will be managed according to the visitor’s cookie choices.

6. Cookies and Similar Technologies

Website technologies and visitor choices

Our website may use:

• Essential technologies required for website security and operation.
• Analytics technologies used to measure website traffic and performance.
• Preference technologies that remember certain visitor selections.

When legally required, visitors will be offered the opportunity to accept or reject non-essential cookies through our cookie consent system.

More information about the technologies used on the website and how preferences can be managed will be provided in our Cookie Policy and cookie settings interface.

7. How We Share Information

Limited and purpose-based disclosure

PAPCON may disclose information when reasonably necessary to:

• Website hosting, email, analytics, security, technical support and other service providers.
• Manufacturers, suppliers, sourcing partners and authorized commercial contacts involved in evaluating or fulfilling an inquiry.
• Freight forwarders, carriers, customs agents, warehouses and logistics providers.
• Professional advisers, including legal, accounting, insurance and compliance advisers.
• Government agencies, regulators, courts or law-enforcement authorities when required by law.
• Parties involved in a merger, acquisition, financing, restructuring, sale of assets or similar corporate transaction.

We disclose only the information reasonably necessary for the applicable purpose.

8. International Data Transfers

Supporting a global business

PAPCON operates from the United States and serves customers, suppliers and commercial partners in multiple countries.

Personal information may therefore be processed in the United States or transferred to service providers, suppliers, logistics providers or other recipients located in different countries.

Where required by applicable law, we will use appropriate measures intended to protect personal information during international transfers.

9. Data Retention

Keeping information only as needed

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The applicable retention period may depend on:

• The nature and status of the inquiry.
• Whether a quotation, order, transaction or continuing business relationship exists.
• Commercial follow-up requirements.
• Warranty, logistics, accounting, tax or recordkeeping obligations.
• Fraud-prevention and security requirements.
• Applicable legal limitation periods.
• The establishment, exercise or defense of legal claims.

Information that is no longer reasonably required will be deleted, anonymized or securely retained when continued storage is required by law.

10. Data Security

Reasonable safeguards

PAPCON uses reasonable administrative, organizational and technical measures intended to protect personal information against unauthorized access, loss, misuse, disclosure, alteration or destruction.

However, no website, electronic communication, storage system or data transmission can be guaranteed to be completely secure.

11. Your Privacy Rights

Requests concerning your information

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information.
• Request restriction of certain processing.
• Object to certain processing.
• Request a portable copy of certain information.
• Withdraw consent.
• Opt out of certain uses or disclosures where applicable.
• Submit a complaint to an appropriate data-protection authority.
• Appeal certain decisions regarding a privacy request where applicable.

To exercise a privacy right, contact us at privacy@papconcorp.com.

We may need to verify your identity and the nature of your relationship with PAPCON before fulfilling a request. We will respond according to the requirements and timeframes established by applicable law.

12. Children’s Privacy

A business and professional audience

This website is intended for business and professional audiences. It is not directed to children, and PAPCON does not knowingly collect personal information from children.

If you believe that a child has provided personal information to PAPCON, contact us so that we can evaluate and remove the information where appropriate.

13. External Websites and Social Media

Third-party privacy practices

Our website may contain links to manufacturers, suppliers, social networks or other third-party websites.

PAPCON does not control those websites or their privacy practices. Visitors should review the privacy policies of third parties before providing information to them.

14. Changes to This Privacy Policy

Keeping the policy current

We may update this Privacy Policy to reflect changes to our website, business operations, services, technologies or legal obligations.

The revised policy will be published on this page with an updated “Last Updated” date. Material changes may also be communicated through an additional notice where appropriate.